How to Talk to a Live Person in ADP Customer Service


Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team. Read our 2023 ADP Run review to learn everything you need to know about the features, pricing, pros and cons of this popular payroll service. Can you have the best of both worlds when you choose a payroll provider? Take a look at ratings and reviews for other premium payroll companies to make a good decision about who can do the best job of serving your business.

  • Most of its Run packages handle the process of reporting any new hires to the proper state and federal agencies.
  • If payroll is not a priority at all and affordable HR management features are more important for you, consider Zoho People.
  • I believe that ADP is a professional payroll company but the service is not at all.
  • Now AGAIN one year later I get a notice of debt for almost $300 and they sent W2s with amounts they were NEVER processed.
  • You can access the system from any web browser or from the mobile app, which is available on iOS and Android devices.

On the other hand, some RUN thought the cost could be lower and experienced long hold times when calling in for help. ADP and Gusto both call “designing for people” a priority, so it shouldn’t be surprising that they offer HR functionality that compliments their payroll services. However, many of their HR features require expensive upgrades ⁠— and may be available for no added cost through other providers. Read our review of Paychex employee retirement benefits to learn about another well-established company that provides comprehensive service.


Get inspired to begin transforming HR at your adp payroll login. You face specific challenges that require solutions based on experience. Learn how we can tackle your industry demands together.

Of all the customers that are using ADP RUN, a majority (79%) are small ($1000M) and 5% are medium-sized. Of all the customers that are using ADP RUN, 43% are small . If you’re interested in the companies that use ADP RUN, you may want to check out PeopleSoft and SuccessFactors as well.

The Trustpilot Experience

I have submitted documents and then they request them again. I do not believe their staff is concerned about helping their clients any more. I’m very sorry to hear about this experience with our sales team.

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